Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the BlindSpot.fit website, Intelligence briefing, research reports, and related services (collectively, the "Service"). BlindSpot.fit is a product of Growth Next, a business based in Singapore. References to "BlindSpot.fit", "we", "us", or "our" in these Terms refer to Growth Next operating the BlindSpot.fit brand.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service Description

BlindSpot.fit is an AI marketing intelligence service for hospitality. The Service measures how AI engines recommend hotels across multiple engines and languages, produces weekly intelligence briefings, and delivers research reports on the broader AI discovery landscape for the hospitality industry.

The Service is offered in the following tiers:

• Monthly Intelligence (US$249/month): Weekly AI visibility scans for one primary hotel plus up to five comparison hotels, per-engine and per-language scores, the weekly Pulse briefing, auto-generated Visibility Tips, and a monthly PDF report. See Section 2a for full tracking-slot terms.
• Annual Individual (US$2,388/year): Everything in Monthly Intelligence plus the Quarterly Commentary — a ~1-page analyst review of trends, competitors, and outlook.
• Annual Team (US$2,688/year): Everything in Annual Individual plus up to six seats with role-based views for marketing teams.
• Bespoke Research & Advisory: Custom multi-property audits, source-market deep dives, executive briefings, and advisory engagements. Required for customers with portfolios larger than what the standard subscription covers. Priced per engagement.

Public research reports and the Playbook at blindspot.fit/research and blindspot.fit/playbook are available without subscription, subject to the Acceptable Use terms in Section 8.

2a. Tracking Slots & Property Limits

Monthly Intelligence, Annual Individual, and Annual Team subscriptions include one (1) primary hotel that the subscriber owns, manages, or represents, plus up to five (5) additional comparison hotels used for benchmarking. Tracked comparison hotels may include direct competitors, aspirational comp sets, or any publicly operating hotels the subscriber wishes to monitor.

The following conditions apply to tracking slots:

• A subscriber is limited to one (1) primary hotel per subscription account. Subscribers managing multi-property portfolios, brands, chains, or groups of more than one primary hotel must contact us about a Bespoke Research & Advisory engagement.
• Comparison hotels must be existing, publicly operating hospitality properties that appear in our verified hotel database, or that can be verified within a reasonable timeframe through our standard hotel intake process.
• Tracking a hotel through BlindSpot.fit does not imply any commercial relationship with, endorsement by, or authorization from the hotel being tracked. Comparison data is derived exclusively from publicly available AI engine responses.
• We reserve the right to limit, suspend, or decline tracking requests for any hotel in cases of manifest abuse, misrepresentation, or legal complaint from the tracked property.
• BlindSpot.fit may, at its sole discretion, offer additional tracking slots to subscription subscribers in the future. Pricing and availability of additional slots will be communicated separately; no right to additional slots is granted by these Terms.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that entity to these Terms.

4. Accounts

Access to your Intelligence briefing requires creating an account with a valid email address and password. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@blindspot.fit if you suspect unauthorized access.

5. Free Trial, Billing and Payment

New subscribers receive a 14-day free trial. No payment is taken until the trial ends. You may cancel at any time during the trial and you will not be charged. Free trials are limited to one per email address. We reserve the right to terminate trial accounts and to decline future trial requests from email addresses that have previously completed a trial period. Certain features may be restricted during the trial period.

After the trial, paid subscriptions are billed in advance on a monthly or annual basis via Paddle, our Merchant of Record. All fees are quoted in US Dollars.

• Payment information is processed and stored by Paddle. We never store your credit card details directly.
• Your subscription renews automatically at the end of each billing cycle unless cancelled.
• Price changes will be communicated at least 30 days in advance via email.

6. Cancellation and Refunds

Every subscription begins with a 14-day free trial, giving you full access to evaluate the Service before any payment is taken. Because of this trial period, the refund window for paid subscription fees is 0 days — once your first paid charge is processed, all fees are final and non-refundable.

You may cancel your subscription at any time through your Intelligence settings or by contacting us. Upon cancellation:

• Your access continues until the end of the current billing period.
• No partial or pro-rated refunds are provided for unused time within a billing cycle.
• Your scan history and data will be retained for 90 days after cancellation, after which it may be deleted.

Bespoke research and advisory services are human-delivered professional services. All fees for bespoke research, strategy sessions, and advisory engagements are non-refundable.

7. Data Accuracy Disclaimer

AI visibility scores, rankings, and recommendations provided by the Service are for informational purposes only. They are derived from third-party AI engine responses at a point in time and are subject to change without notice.

BlindSpot.fit does not guarantee the accuracy, completeness, or reliability of any AI-generated data. Scores reflect AI engine behavior at the time of the scan and may vary with each query. You should not rely solely on these results for business decisions.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to violate any laws.
• Use automated tools (scrapers, crawlers, bots, headless browsers, or scripts) to access, query, or extract data from the Service, except through officially documented APIs where we have granted you explicit written permission.
• Reverse-engineer, decompile, or attempt to derive the source code, algorithms, scoring methodology, prompt library, or data pipeline of the Service.
• Use BlindSpot data, reports, scores, rankings, or methodology outputs to train, fine-tune, benchmark, or evaluate any machine learning model or AI visibility product, whether commercial, research, or open source.
• Resell, syndicate, republish, or redistribute BlindSpot data, reports, or scores to third parties, whether paid or free, except where explicitly permitted in writing.
• Bulk-download, mirror, or archive BlindSpot reports for the purpose of competitive intelligence, comparative analysis against the Service, or building a derivative dataset.
• Share access codes, account credentials, or subscription benefits with unauthorized parties, or circumvent usage limits, tracking slot limits, or trial restrictions.
• Interfere with or disrupt the Service, servers, or networks connected to the Service, or attempt to gain unauthorized access to any part of the Service.
• Misrepresent your identity, affiliation with a business, or authority to act on behalf of a property.

We reserve the right to suspend or terminate accounts, revoke access codes, or pursue legal remedies against any party violating these terms. Violations of the bulk-download, resale, or model-training prohibitions above are considered a material breach.

9. Intellectual Property

All content, design, code, scoring methodologies, prompt libraries, and reports produced by BlindSpot.fit are the intellectual property of BlindSpot.fit. You may not reproduce, distribute, or create derivative works from the Service or its outputs without our written consent, except for your own internal business use.

You retain ownership of any business information you submit to the Service. By submitting data, you grant us a limited license to process it for the purpose of providing the Service.

10. Limitation of Liability

To the maximum extent permitted by law, BlindSpot.fit and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to BlindSpot.fit in the 12 months preceding the claim.

11. Third-Party Services

The Service relies on third-party providers including AI engines (OpenAI, Anthropic, Google, Alibaba Cloud, DeepSeek, OpenRouter/Perplexity), infrastructure (Vercel, Supabase), payments (Paddle), and email (Resend). We are not responsible for the availability, accuracy, or policies of these third-party services.

12. Communications & Email Preferences

By creating an account, you agree to receive service communications related to your account, including product updates, support notifications, scan results, and important service announcements. Service communications are required for active subscriptions and cannot be fully disabled while your account is active.

You may optionally consent to receive marketing communications, including our weekly industry digest, research insights, and information about additional services. Marketing communications are entirely optional and can be enabled or disabled at any time from your Intelligence Settings or by using the unsubscribe link in any email.

We will never sell or share your email address with third parties for their marketing purposes. All email communications are sent via Resend on behalf of BlindSpot.fit. For full details on how we handle your data, see our Privacy Policy.

13. Service Availability

We strive to maintain continuous availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime.

14. Termination

We may suspend or terminate your access to the Service at our discretion, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise objectionable. Upon termination, your right to use the Service ceases immediately.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance of the revised Terms.

16. Dispute Resolution and Governing Law

16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-laws principles.

16.2 Good-Faith Negotiation. Before commencing any formal dispute resolution process, the parties agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a “Dispute”) through direct negotiation for a period of at least thirty (30) days. The negotiation period begins on the date a party provides written notice of the Dispute to the other party at hello@blindspot.fit or, for customers, the registered account email on file.

16.3 Binding Arbitration. Any Dispute not resolved through good-faith negotiation within the thirty (30) day period described in Section 16.2 shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. Where either party so elects and the SIAC determines the matter eligible, the SIAC Expedited Procedure Rules shall apply, with the goal of a final award within six (6) months of the Tribunal’s constitution.

16.4 Class Action Waiver. To the maximum extent permitted by law, each party waives any right to participate in any class action, representative action, collective action, or consolidated proceeding against the other party, whether as a named plaintiff, class member, or otherwise. Disputes must be brought on an individual basis only.

16.5 Small-Claims Carve-Out. Notwithstanding Sections 16.3 and 16.4, either party may bring an individual claim in a small-claims court of competent jurisdiction in lieu of arbitration, provided the claim falls within the jurisdictional and monetary limits of that court.

16.6 Injunctive Relief Carve-Out. Notwithstanding Section 16.3, either party may seek temporary or permanent injunctive relief, specific performance, or similar equitable remedies from any court of competent jurisdiction to address (a) infringement, misappropriation, or unauthorized use of intellectual property rights; (b) breach of Section 8 (Acceptable Use) or Section 9 (Intellectual Property); or (c) unauthorized access to or disclosure of confidential information. Seeking such relief shall not constitute a waiver of the arbitration obligations in Section 16.3.

16.7 Confidentiality of Proceedings. The existence, content, and results of any arbitration under this Section 16 shall be kept confidential by both parties, except as required by law or for the enforcement of an arbitral award.

17. AI Visibility Data & Intelligence Disclaimers

17.1 Probabilistic Outputs. AI search engines produce non-deterministic results. Visibility scores reflect a snapshot of how each engine answered our prompt set at the time of scan, and may vary between runs. BlindSpot scores are directional indicators, not guarantees of present or future visibility.

17.2 BlindSpot Pulse. BlindSpot Pulse is a curated intelligence briefing provided for informational purposes only. Commentary, analysis, and observations in Pulse editions represent the views of BlindSpot’s editorial team and do not constitute professional advice. Links to third-party sources are provided for reference; BlindSpot does not endorse or verify third-party content.

17.3 Visibility Tips. In-product improvement suggestions (“Visibility Tips”) are auto-generated observations based on your scan data. They are informational in nature and do not constitute a guarantee of improved AI visibility. BlindSpot is an intelligence service, not a search engine optimization or marketing execution provider.

18. Contact

For questions about these Terms, contact us at: hello@blindspot.fit